frequently asked questions

Do you have a waitlist?

Generally, no. We aim to provide timely support and avoid long wait periods wherever possible. If we do not have an immediate opening, we will offer alternative options or recommend other qualified clinicians so you can access support sooner.

If you feel Courageous Minds is the right fit and prefer to wait for a space with our team, you are welcome to request placement on our waitlist.

 

I want to talk to someone, but I don’t know where to start.

This is very common, and completely okay. Your clinician will guide you through the process, help you explore what’s happening for you, and support you to begin at a pace that feels comfortable. You don’t need to have everything worked out before your first session.

 

What can I expect at my first appointment?

Your initial session will include:

• Getting to know one another

• Discussing your reasons for seeking support

• Exploring how we can assist you

• Establishing expectations and boundaries

• Setting goals and planning future sessions

• Answering any questions you may have

This session helps us understand your needs and begin building a therapeutic relationship.

 

Will Courageous Minds share my information with others?

Your information is stored securely using Halaxy, a safe and encrypted practice management system. All clinicians follow strict professional codes of conduct and maintain confidentiality.

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Information is only shared with your consent, except in situations where:

• There is a risk to your safety or the safety of others

• We are legally required to provide information (e.g., a court subpoena)

 

Your clinician will explain these exceptions during your first appointment.

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I’ve been to therapy before and it didn’t help. How do I know this will be different?

Many people have had previous experiences that didn’t feel helpful. We can explore what didn’t work, what you need now, and how we can tailor support to suit you. Sometimes timing, approach, or clinician fit plays a big role. Finding the right clinician can make a significant difference, and we work collaboratively to ensure your therapy aligns with your goals and preferences.

 

Can I use a Mental Health Care Plan (MHCP)?

Yes. We accept Medicare‑rebated Mental Health Care Plans. You will need to provide your MHCP paperwork prior to your appointment so we can process your rebate on the day.

Please note: Family therapy and couples therapy cannot be claimed under a MHCP.

 

Do you see NDIS participants?

Yes. We support:

• Self‑managed participants

• Plan‑managed participants

• NDIA‑managed participants

We provide NDIS‑funded Behaviour Support and Therapeutic Supports under the current NDIS Pricing Arrangements and Price Limits.

 

Are you registered with the NDIS?

Yes. Courageous Minds is an NDIS registered provider. We are registered to deliver:

• Behaviour Support

• Therapeutic Supports

• Early Childhood Supports

• Supports in Employment (Finding and Keeping a Job)

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